It offers the provision of a full end-to-end solution, working specifically with the customer to design, build, plan, install, project manage and support a complete package that's right for any business.

The daisy attraction

Senior management at Tel-bureau freely admit to being attracted to Daisy by its success and reputation. Impressed with daisy's credentials, particularly its number one placement in the Sunday Times Tech Track 100 awards 2005, Tel-bureau was confident daisy would be able to provide the necessary services and support to win major business.

And that proved to be the case when the opportunity to provide lines and calls to 500 McDonalds restaurants presented itself.

Confident in the competence of daisy and their account manager, Tel-bureau was able to win business for more than 500 McDonalds stores across the UK, providing more than 3,000 lines.

David Jenkins, sales director, said: "It was clear that daisy was staffed by high calibre individuals that understood the industry. It clearly approached the needs of the reseller in the modern telecoms environment and gave a strong indication that it would be prepared to go that extra mile."

When looking for a reseller partner, the company was adamant it would work with someone who was as passionate about the customer as them.

"Tel-bureau is passionate about the customer and daisy share our desire to provide excellent customer service," said David.

"We work with various partners but are delighted the majority of business is with daisy - something that looks likely to continue for the foreseeable future."

A perfect partner

Before taking on the McDonalds account Tel-bureau identified the following factors as paramount:

• Customer service
• Tier One Carriers
• Competitive tariffs
• Reseller support
• Total support
• Billing

Daisy stood out from the crowd by virtue of its professional approach and the clear structures it has in place to support its reseller partners.

When Tel-Bureau had opportunity to provide lines and calls to McDonalds the company needed to be able to guarantee that business passed through tier one carriers as well as provide support 365 days a year, 24 hours.

And having spoken to other prospective partners, Tel-bureau was left in no doubt that Daisy was the right company to be involved with and take on a stream of bigger business.

Facilitation and the future

"Something that can be annoying is when dealers talk about tackling big deals, such as McDonalds, but don't follow through. But daisy's director of channel partners Mark Hickey was happy to accept that what we were talking about wasn't ‘hot air' and gave us the guarantees that daisy would support Tel-bureau.

"And suffice to say laying claim to owning the McDonalds account has provided the company with a solid and resolute commercial platform to go forward."

Daisy enabled Tel-bureau to facilitate appropriate tariffs and took, what David Jenkins refers to as "the hassle", out of the provisioning process. And likewise Tel-bureau's Head of Operations John Matthews has been more than impressed by daisy.

He said: "With McDonald's, it is imperative Tel-bureau has to bill by an absolute deadline. We can have total confidence that the billing data arrives promptly and is met every month, and that gives us tremendous peace of mind."

In addition to helping make possible the McDonalds deal, Tel-bureau also point to daisy and its ability to facilitate organic growth and acquisition. David Jenkins cites the acquisition of one of Tel-bureau's reseller customer bases as one such case.

"Daisy were able to make what could have been a quite a difficult process totally the opposite and really did succeed in un-complicating the complicated."

About Tel-bureau

Tel-bureau was established in 2003 and has grown phenomenally from a standing start, building up to have some very exciting blue chip accounts. Their senior management is committed to a view that the industry has an absolutely fantastic future for the right people.

About daisy

Established in 2001, daisy is one of the UK's leading communications providers for business, providing cost-effective communications with unrivalled customer service to small-medium enterprise (SME) customers across the UK.  Our range of solutions includes fixed and mobile voice, data and IP, standard and specialist non-geographic numbers, line rental and broadband. 

For more details on Tel-bureau please visit http://www.tel-bureau.co.uk/