Credit Services Administrator

Department:           Accounts Department

Reporting to:          Credit Manager

Hours of Work:       8.30-5.00/9.00-5.30 (Full Time)

Key Tasks:           Day to day operation of credit control function, in line with company policy

Carrying out ‘best practice' debt collection procedures to ensure overdue sums are collected in an effective and timely manner

Ensuring that all aspects of the company direct debiting facility are operated to a high standard to safeguard the interests of the customer and the company

Overview of general responsibilities:

• Promote Daisy Communications Ltd as a high quality organisation
• Co-operate in the provision of an efficient department

• Contribute to all Customer retention initiatives

• Actively participate in staff meetings

• Co-operate in the maintenance of staffing, attendance, holiday pre-planning   

     charts to  ensure the correct skill mix in the department at all times

• Promote customer service excellence at all times
• Share best practice for the benefit of staff and customers
• Note and report any instance of poor practice within the department.
• Perform miscellaneous job-related duties as assigned

Skills Required   

·        Excellent written, verbal and numerical skills

·        Working knowledge of Microsoft Excel

·        Proactive attitude to account management

·        Strong attention to detail

·        Good follow-up skills and a positive attitude

·        Ability to handle multiple tasks and prioritise workloads

·        A high energy level with creative problem solving abilities

·        Must be able to work on own initiative and also as part of a team

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