daisy hosts its own Olympic Games |
With the Olympic Games just around the corner, you may be forgiven for thinking that most people have Beijing on the brain.
But in Nelson, Daisy Communications is holding its very own Olympics, and reaping big rewards.
The company is always looking for novel ways of empowering its staff to maintain the highest standards of customer care, and with the Olympics on the horizon, the daisy Games have commenced.
Staff have become competitors, key performance indicators (KPIs) have become points, daily tasks have become events, and collectively all contribute towards healthy and effective competition, not to mention high levels of customer service.
The concept was trialled among daisy’s telephone account managers in October and, following its success, rolled out across the remainder of the company at the beginning of April.
The company’s commercial director Tony Dixon said: “This company believes that business customers deserve a wholly business-level of service and support, and daisy operates on that very basis. The daisy Olympics is a fun way of providing an incentive for those high levels to be adhered to.”
All the most popular games events including, decathlon, hurdles, diving, discus and high jump are aligned against different tasks, with points assigned to each.
The Olympics work on a points system which provides each of daisy’s departments with gold, silver and bronze medal winners each month.
All gold medal winners in turn qualify for the company’s employee of the month accolade, and in three months time, all points scorers will enter into the “Championship” where they will have chance to win a place on the company’s next incentive, a four day trip to Ibiza.
Operations director Stefni Oliver, who devised the programme, said: “This has been an incentive away from the norm and the results so far have been nothing short of remarkable. When we trialled it with our telephone account managers 100% of all targets were hit, which is no mean feat.
“By rolling the ‘games’ out across the entire company everyone is working towards a tangible reward. And linked in from a business point of view, the company is maintaining its high standard of customer service. Something we firmly believe that doesn’t go unnoticed these days, particularly by our customers.”
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