Tony Dixon appointed to the Otelo board |
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daisy director Tony Dixon has been appointed to the board of the telecoms' industry ombudsman. The news comes just weeks after the company received a glowing report from the Office of the Telecommunications Ombudsman (Otelo).Tony is the latest appointee to the board and his appointment is recognition by the telecoms industry of his vast experience and qualifications. He said the appointment was a feather in daisy's cap and was proud to have received acknowledgment from the industry. He said: "I am extremely pleased to have been chosen to represent the communications industry on this essential body and will do my utmost working alongside colleagues from BT, Vodafone and NTL to promote Otelo on behalf of all its stakeholders and ensure a fair deal for the consumer." Tony is also very keen to promote the success of the ombudsman service and believes that it is the only way to keep the industry self-regulated which benefits members and consumers alike by keeping the control of the industry as close to the "front-end" as possible. A company that prides itself on integrity and first class customer service, daisy gained recognition from Otelo for abiding by its own strict code of practice. An independent body that resolves complaints with a public communications provider, Otelo investigates all customer complaints fairly. Reporting to daisy staff, Otelo commended the company for providing its customers with a high standard of protection, providing services that were marketed well, and properly informing customers of what constitutes good practice within the company. It also recognised that daisy had remained true to its ethos of providing cost-effective communications with unrivalled customer service to business customers across the UK. The company was praised for abiding by its own strict code of practice, with only 0.0001% of its customer base making a complaint to the ombudsman over a ten month period. Simon Foster, training manager at daisy, believes the figures underpin the company's status as well established and reputable, highlighting its ability to handle the majority of its complaints with its own internal procedures. "One of the major aspects that differentiates daisy from many of our competitors is the approach to the customer relationship, always trying to do our best for them," said Simon. "To support this all customer facing staff go through the care master-class looking at many ways to improve the customer experience. Also key is the training that all new staff members undergo, highlighting the role of the telecoms regulator Ofcom and Otelo. "In addition to this, new starters go through a number of knowledge gaining exercises in the form of a company wide quiz as well as having Otelo visit daisy premises to present to our team. "This approach clearly pays off with the resulting low number of complaints that Otelo receive about daisy." |
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