Please carry out the following tests and gather the following information before logging a call to the Repair Team.  We cannot progress a fault until these are carried out.

Please make a note of the message/symptoms you are experiencing when making an outgoing call. 

Please make a note of the number you are trying to call from.

Please use the following prefixes - these can be carried out by lifting your receiver and getting a dial tone (If you are not able to receive a dial tone, click here

Once you have a dial tone (you may need to press ‘9' for an outside line if you have a system), dial the prefixes below, followed by a telephone number.

For example - for the first test, dial 1280 01234567890

• 1280
• 121
• 1211280
• 141
• 1411280

 
Finally, we need three example numbers you have tried and failed to call, and the times these were tried.

Once you have gathered this information, please contact our Repair Team on 0845 450 4523 (8:30 - 5:30, Mon-Fri excluding Bank Holidays) or email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it