Help and Support



Online Fault Checklist

Please carry out the following tests and gather the following information before logging a call to the Repair Team.  We cannot progress a fault until these tests are carried out.

If you are unable to make outgoing calls, but are able to receive calls 

If you are unable to make outgoing calls or receive incoming calls

If you are having problems with your broadband service please contact 0871 220 1149

 

Faults FAQ's

Q. Can I log a fault out of office hours?

Q. If there is a problem on my line who do I call?

Q. My lines are still with BT Retail but my calls are with daisy and I have a fault. Who do I call?

Q. Who fixes the problem?

Read more...
 

About daisy FAQ's

Q. Are daisy part of BT?

Q. Can daisy offer services to residential customers?

Q. How are daisy able to offer cheaper calls?

Q. How are daisy able to offer the BT services that they do?

Q. What if I want to make a complaint?

Read more...
 

Transferring to daisy FAQ's

Q. Are the line rentals reduced?

Q. Are there any hidden charges?

Q. Can daisy offer services to residential customers?

Q. Can daisy provide select services such as Call Waiting and 1571?

Q. Do I have to pay by Direct Debit?

Q. How do I transfer?

Q. How long does it take transfer?

Q. How much does it cost to transfer to daisy?

Q. If I choose to transfer my lines to daisy can I keep my telephone number?

Q. Will there be any loss of telephone service during the transfer?

Q. What if I want to cancel?

Read more...
 

Non-Geographic Numbers FAQ's

Q. What are non-geographic numbers (NGN's)?

Q. How many types of NGN do you provide?

Q. How long does it take to set up a NGN with daisy?

Q. I already use 0800, 0845, 0870, 0906 numbers, what can you do for me?

Q. What is 'Porting'?

Read more...
 

New Line Installation FAQ's

Q. Can daisy provide new lines?

Q. Can daisy provide select services such as Call Waiting and 1571?

Q. How are daisy able to offer line rentals and installations?
 

Read more...
 

Cheaper calls through CPS FAQ's

Q. What is CPS?

Q. How are daisy able to offer cheaper calls?

Q. How could I benefit from CPS?

Q. If I have CPS, what will happen to my other services like 1571 or call waiting?

Q. What happens if I am already with another network provider-carrier?

Q.What if BT doesn't provide my phone service?

Q. What if I get offered a better deal?

Q. Will all my calls be on the daisy bill?

Q. Will I need any new phone lines or equipment?

Read more...
 

Need help understanding your bill?

Need help understanding your daisy bill?  We have produced this short guide to help you understand the layout of your bill and answer some of our most Frequently Asked Questions. 

 How to understand your bill

If you still can't find the information you're looking for, or you need further help understanding your bill, contact a member of our Customer Services team on 0845 450 4520 who will be happy to help.

 

Online Billing

Free online billing allows you to access invoices and reports online - anytime, anywhere. View itemised calls and charges and create and customise reports specific to your requirements.

Click here to login

 

Talk to a person and not a machine

Fed up of making calls and not speaking to a real person? Constantly being kept on hold? 

daisy is putting the personal touch back into its customer service meaning when you call our UK-based call centre there will only ever be a real voice at the other end of the phone. 

To get through to the right department we have listed useful telephone numbers below.   

Customer Services 0845 450 4520

Faults 0845 450 4523

Installs 0845 450 4525

To pay your bill 0845 458 6310

Sales 0845 450 6669

 

Contact Us

Questions?  Contact daisy on 0845 450 4520
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Request more information

 

We care about what you think

css.gifAt daisy we believe it’s important to understand from our customers what we are doing right and equally, what we are doing wrong. 

We are inviting you to voice your opinion by taking a few minutes out of your day to complete our short survey.  There is also the chance to win a Bang & Olufsen Serene mobile handset for one lucky participant.  

Please click here to complete the survey>> 

 

daisy mobile broadband

fasst.jpgWork FASST, travel light...

FASST mobile business broadband enables you to make the most of your working days, wherever you are, and all for just £25.00 per month*.

By simply hooking up the small and sleek USB modem 7.2 to a laptop or PC, users can surf the internet at lightening speeds of up to 7.2Mbs.

There's no need to find a telephone socket, Internet cafe or Wi-Fi - you just plug in and go.

For more information call 0845 450 6669, email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or click here for more information.

*For full terms and conditions click here.

 

New Optimum Business Broadband

optimum.gif

From only £8.95 per month* Optimum business broadband from daisy is designed to provide your business with a quality broadband solution at a highly competitive price.

For more information call 0845 450 6669 or speak to your approved daisy business partner.

* Terms and conditions apply, for full terms and conditions click here>>

 

Select Services from daisy

selectservices.jpgMake your calls work for you with daisy Select Services...

Select Services from daisy allow you to manage your business calls effectively.   To find out more about our selection of services contact one of our trained business advisors on 0845 450 6669 or email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it