Frequently Asked Questions

A. - No, daisy are not part of BT. Daisy are one of the UK’s leading independent communications specialists, offering business customers independent, in-depth and impartial advice whilst providing them with quality service and reliability.

Q. Can daisy offer services to residential customers?

A. Daisy only offer services to business customers, however, a residential account can be transferred to a business account if a customer wished to do so.

Q. How are daisy able to offer cheaper calls?

A. Daisy deal with tier one carriers who are able to route your call away from the BT network which dramatically reduces the cost of the call. Daisy are also able to provide a service where customers may remain on the BT network for calls, this also provides customers with a reduction in call charges.

Q. How are daisy able to offer the BT services that they do?

A. Deregulation of the UK telecommunications industry means that service providers like daisy can offer access to the BT network at reduced 'wholesale' rates.

Q. What if I want to make a complaint?

A. Please refer to our Code of Practice by clicking the link at the bottom of this page.

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Need help understanding your bill?

Need help understanding your daisy bill? We have produced this short guide to help you understand the layout of your bill and answer some of our most Frequently Asked Questions.

How to understand your bill

If you still can't find the information you're looking for, or you need further help understanding your bill, contact a member of our Customer Services team on 0845 450 4520 who will be happy to help.

Online Billing

Free online billing allows you to access invoices and reports online - anytime, anywhere. View itemised calls and charges and create and customise reports specific to your requirements.

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Talk to a person and not a machine

Fed up of making calls and not speaking to a real person? Constantly being kept on hold?

daisy is putting the personal touch back into its customer service meaning when you call our UK-based call centre there will only ever be a real voice at the other end of the phone.

To get through to the right department we have listed useful telephone numbers below.

Customer Services 0845 450 4520

Faults 0845 450 4523

Installs 0845 450 4525

To pay your bill 0845 458 6310

Sales 0845 450 6669

Contact Us

Questions? Contact daisy on 0845 450 4520
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Select Services from daisy

Make your calls work for you with daisy Select Services...

Select Services from daisy allow you to manage your business calls effectively. To find out more about our selection of services contact one of our trained business advisors on 0845 450 6669 or email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

New Optimum Business Broadband

From only £8.95 per month* Optimum business broadband from daisy is designed to provide your business with a quality broadband solution at a highly competitive price.

For more information call 0845 450 6669 or speak to your approved daisy business partner.

* Terms and conditions apply, for full terms and conditions click here>>

Recommend a Friend

Why not pass on the great benefits you receive from daisy to a friend? For every friend you recommend we'll credit £25 to your daisy bill and give your friend a £25 credit as well. Just think about the savings you could make just for telling your friends about the benefits of joining daisy.
For more information click here