Non-Geographic Numbers Questions

A. NGN's are used more and more frequently by companies to assist in the effective management of their inbound calls. NGN’s are so called because they do not relate to a particular geographical location, like normal telephone numbers do. An NGN does not replace your existing telephone number but rather sits in front of it and becomes the number that potential/existing customers see on advertising and promotional materials.

Q. How many types of NGN do you provide

A. There are various types of NGN's available and daisy can provide the following:
•    0800 - Caller pays nothing, number holder pays full cost of the call.
•    0845 - Caller pays local rate, number holder pays the difference.
•    0870 - Caller pays national rate, number holder receives out-payment.
•    0871 – Caller pays fixed national rate of 10p per minute, number holder receives increased out-payment over 0870.
•    0906 - Caller pays special tariff, number holder receives increased out-payment over 0871.

Q. How long does it take to set up a NGN with daisy?

A. Daisy can set up your NGN is as little as 20 minutes, dependant on the carrier. The maximum lead time for setting up a NGN is 5 working days. We ask that you do not print any marketing materials with your new NGN on, until you receive confirmation from us that your NGN has been successfully set up.

Q. I already use 0800, 0845, 0870, 0906 numbers, what can you do for me?

A. Daisy can transfer or ‘port’ most NGNs to our chosen network. All you have to do is agree to bring or 'port' your number to our service and we will mirror your existing service and make significant savings for you.

Q. What is 'Porting'?

A. Number Porting means that you can request the transfer of an existing NGN from the company that currently delivers your inbound calls, to an alternative supplier providing they have a porting agreement in place with your existing supplier. Daisy are able port NGNs from over 10 different carriers. Contact Customer Services to find out about porting your NGN over to daisy

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