Transferring to daisy Questions

A. No. We bill per second for all UK calls and our minimum call charge starts from as little as only 2p (52.4% less than BT Retail's which is 4.2p). We are also happy to offer online billing free of charge so you are able to check your call costs on a daily basis

Q. Can daisy offer services to residential customers?

A. Daisy only offer services to business customers, however, a residential account can be transferred to a business account if a customer wished to do so.

Q. Can daisy provide select services such as Call Waiting and 1571?

A. Yes. All of BT's line services such as Call Diversion, Caller ID, etc, are still available to you through daisy once your line is transferred to us.

Q. Do I have to pay by Direct Debit?

A. Yes. For more information on the benefits of paying by Direct Debit please click here.

Q. How do I transfer my telephone account to daisy?

A. Call daisy today on 0845 450 4538. All you will need is your BT Account information (which is on top of your BT bill) and your company details. Transfer takes only 10 days without any disruption to your service and is free of charge.

Q. How long does it take transfer?

A. On receipt of the contract at daisy the customer should go live (start billing) within 10 working days. This is subject to the transfer being accepted. This 10-day period is for the line to be transferred on the BT Wholesale system.

Q. How much does it cost to transfer to daisy?

A. NOTHING. Daisy pays all charges to get your lines and calls live with our services.

Q. If I choose to transfer my lines to daisy can I keep my telephone number?

A. Yes. Your line is simply transferred from a BT Retail account to a BT Wholesale account that is managed by daisy. BT Wholesale has generated your telephone number and because your line remains on the BT network there will be no change.

Q. Will there be any loss of telephone service during the transfer?

A. No. There will be no disruption to your service, your telephone service is not affected in any way.

Q. What if I want to cancel?

A. Please see our terms and conditions for details on ending the agreement.

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Need help understanding your bill?

Need help understanding your daisy bill? We have produced this short guide to help you understand the layout of your bill and answer some of our most Frequently Asked Questions.

How to understand your bill

If you still can't find the information you're looking for, or you need further help understanding your bill, contact a member of our Customer Services team on 0845 450 4520 who will be happy to help.

Online Billing

Free online billing allows you to access invoices and reports online - anytime, anywhere. View itemised calls and charges and create and customise reports specific to your requirements.

Click here to login

Talk to a person and not a machine

Fed up of making calls and not speaking to a real person? Constantly being kept on hold?

daisy is putting the personal touch back into its customer service meaning when you call our UK-based call centre there will only ever be a real voice at the other end of the phone.

To get through to the right department we have listed useful telephone numbers below.

Customer Services 0845 450 4520

Faults 0845 450 4523

Installs 0845 450 4525

To pay your bill 0845 458 6310

Sales 0845 450 6669

Contact Us

Questions? Contact daisy on 0845 450 4520
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Request more information

Select Services from daisy

Make your calls work for you with daisy Select Services...

Select Services from daisy allow you to manage your business calls effectively. To find out more about our selection of services contact one of our trained business advisors on 0845 450 6669 or email us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

New Optimum Business Broadband

From only £8.95 per month* Optimum business broadband from daisy is designed to provide your business with a quality broadband solution at a highly competitive price.

For more information call 0845 450 6669 or speak to your approved daisy business partner.

* Terms and conditions apply, for full terms and conditions click here>>

Recommend a Friend

Why not pass on the great benefits you receive from daisy to a friend? For every friend you recommend we'll credit £25 to your daisy bill and give your friend a £25 credit as well. Just think about the savings you could make just for telling your friends about the benefits of joining daisy.
For more information click here