Business Line Faults and Support

Daisy has direct access to the BT Openreach network which allows us to determine the cause of problems instantly; however where an actual fault exists, we are able to offer an identical level of support to BT, so long as your business telephone line is on the BT Openreach network.

Level 1 Standard Care

Cover for 5 days a week, Monday to Friday 8:30am – 5:30pm (excluding public holidays)

Level 2 Prompt Care

Cover for 6 days a week, Monday to Saturday 8:30am – 5:30pm (excluding public holidays)

Level 3 Total Care

Cover 24 hours a day, 365 days a year. Guaranteed 4 hour response time by a customer services representative.

Once you have called Daisy, we register the fault with BT Openreach who then investigate. Should the fault require an engineer’s visit a BT Openreach engineer will visit your site.

Please note: If the fault is not with the BT Openreach service, any site visit will be chargeable.